MYSENTRA INVESTMENT LIMITED:
Standard Code of Conduct

Introduction

At Mysentra Investment Limited (Gosentra), we are dedicated to maintaining the highest standards of integrity, professionalism, and compliance. This Code of Conduct serves as a guiding framework for our employees, customers, and stakeholders. It outlines the principles and expectations for ethical behavior and communication in all interactions.

1. Eligibility for Loan Applications

• Age Requirement: Applicants must be at least 18 years old to apply for a loan.
• Employment Status: Applicants must be employed or self-employed. Proof of income may be required to assess creditworthiness.

2. Verifying Your Identity

• Identity Verification: All applicants must provide their Bank Verification Number (BVN) to verify their identity and prevent fraud.
• Ongoing Checks: We reserve the right to conduct regular identity and fraud prevention checks to ensure compliance with regulatory requirements.

3. Language and Communication

• Primary Language: English will be the primary language of communication with our customers.
• Communication Style: While we may use emojis or colloquial expressions, all communications will remain in English to ensure clarity and understanding.

4. Notifications

• Consent for Communication: By opening an account with us, you consent to receive notifications via text messages, emails, and push notifications regarding your account and related services.

5. Account Management

Closing an Account

• Account Closure: You can close your account at any time without incurring costs. To do so, please contact us directly.
• Outstanding Obligations: You will remain liable for any obligations related to your account after closure. Once closed, you will no longer have access to our services.

Account Suspension and Termination

We reserve the right to close, suspend, freeze, or limit access to your account if:

• The information provided does not comply with regulatory requirements.
• You breach the terms and conditions outlined herein.
• Your actions create potential legal exposure or risk for the company.
• Required by law or regulatory bodies.
• There are reports or findings of fraudulent or suspicious activity.

6. Compliance with Laws

• Legal Use of Accounts: Accounts must be used solely for legal purposes. Any illegal activities, including fraud or obtaining funds under false pretenses, are strictly prohibited.
• Adherence to Regulations: We comply with all applicable laws in Nigeria, including guidelines and regulations from relevant regulatory bodies.

7. Declaration

By choosing to proceed, you agree to the following:

• You understand that you are opening an account with Gosentra Loan Company and that all information supplied is accurate for this purpose.
• You agree to abide by the terms and conditions set forth in this Code of Conduct.
• You consent to regular identity and fraud prevention checks.
• You agree to indemnify Gosentra for any losses resulting from false information provided during the application process.

For any questions about your relationship with Gosentra Loan Company, please contact us via email at: customercare@gosentra.com.

Conclusion

This Code of Conduct is essential to fostering a culture of accountability and ethical behavior at Gosentra Loan Company. We encourage all employees and customers to familiarize themselves with these guidelines and uphold our commitment to integrity and excellence in service.

This Code of Conduct is designed to be professional, clear, and suitable for both internal and external users, reflecting the values and standards of Gosentra Loan Company.